Terms of service

1. About us

This website is operated by:

Business name: ZenFlowActive
Trading name: ZenFlowActive
Business name: ZenFlowActive
Email: zenflowactive@outlook.com

2. Using our website

You agree to use this website lawfully and not to:

Use the website for fraudulent or unlawful purposes
Attempt to gain unauthorised access to the website or its systems
Copy, reproduce, or commercially exploit our content without permission
Introduce viruses, malicious code, or other harmful material
Interfere with the operation or security of the website

We may suspend or restrict access to the website where reasonably necessary, including for maintenance, security, or suspected misuse.

3. Products and product information

We try to ensure that product descriptions, images, colours, measurements, and prices are accurate. However, colours may appear differently depending on your device, and minor variations may occur.

Products are subject to availability. We reserve the right to limit quantities or discontinue products at any time, but this will not affect orders that we have already accepted unless required by law.

4. Prices and payment

All prices are shown in Your Selected currency and include VAT where applicable.

Delivery charges and any additional costs will be shown before you complete your order.

Payment must be made using one of the payment methods available at checkout. By submitting payment details, you confirm that you are authorised to use the relevant payment method.

We may correct obvious pricing or description errors. If an order has been placed at an obviously incorrect price, we will contact you and give you the option to confirm the order at the correct price or cancel it for a full refund.

5. Placing and accepting an order

When you place an order, you are making an offer to buy the products selected at the price shown.

You will receive an order confirmation email acknowledging that we have received your order. This does not necessarily mean that your order has been accepted.

A contract is formed when we send you confirmation that your order has been dispatched, unless we have notified you that we cannot accept the order.

We may refuse or cancel an order where, for example:

The product is unavailable
We cannot verify your payment
There has been an obvious pricing or product-information error
We suspect fraud or unlawful activity
Delivery cannot be made to the address provided

If we cancel an order after payment has been taken, we will issue a refund to the original payment method.

6. Delivery

We will provide an estimated delivery timeframe at checkout or in your order confirmation.

Delivery dates are estimates and may be affected by events outside our reasonable control, including courier delays, severe weather, industrial action, customs delays, or other disruption.

You are responsible for providing an accurate delivery address. We are not responsible for delays or failed delivery caused by incorrect or incomplete information supplied by you.

If your order does not arrive within the expected timeframe, please contact us at [customer service email address].

7. Returns and refunds

Our returns and refunds are handled under our Return and Refund Policy, which forms part of these Terms of Service.

Nothing in these Terms of Service affects your statutory consumer rights. This includes rights relating to products that are faulty, damaged, not as described, or not fit for purpose, and any legal right to cancel an online order.

8. Intellectual property

All content on this website, including text, photographs, graphics, logos, product descriptions, designs, and branding, belongs to us or our licensors unless stated otherwise.

You may access and use the website for personal, non-commercial purposes. You must not copy, modify, distribute, publish, sell, or reproduce our content without our prior written permission.

9. Third-party links and services

Our website may contain links to third-party websites or use third-party services, including payment providers and delivery companies.

We are not responsible for the content, availability, security, or privacy practices of third-party websites or services. Your use of them may be subject to their own terms and policies.

10. Website availability

We aim to keep our website available and accurate, but we do not guarantee that it will always be uninterrupted, error-free, or free from viruses.

We may update, change, suspend, or withdraw part or all of the website without notice where reasonably necessary.

11. Our liability

Nothing in these Terms of Service excludes or limits liability that cannot legally be excluded or limited, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or your statutory consumer rights.

Subject to the above, we are not responsible for losses that:

Were not reasonably foreseeable when the contract was formed
Result from your failure to follow product instructions or these Terms of Service
Result from events outside our reasonable control
Relate to business use where you are not purchasing as a consumer

If you are a consumer, these Terms of Service do not affect any rights you have under applicable consumer protection law.

12. Privacy

Our collection and use of personal information is explained in our Privacy Policy.

13. Changes to these Terms

We may update these Terms of Service from time to time. The version in force when you place an order will apply to that order, unless a change is required by law.

14. Governing law

These Terms of Service are governed by the laws of England and Wales.

If you are a consumer living elsewhere in the UK, you may also benefit from any mandatory consumer protections available under the law of the country where you live.

The courts of England and Wales will have jurisdiction, except where mandatory law gives you the right to bring proceedings elsewhere.