Shipping policy

Shipping Policy

Last updated: 16 September 2026

We aim to process and deliver your order as quickly as possible. This policy explains how we process, ship, and deliver orders placed through ZenFlowActive.co.uk

1. Order processing

Orders are usually processed within 1 business days after payment has been confirmed.

Orders are processed Monday to Friday, excluding public holidays. Orders placed over weekends or public holidays will begin processing on the next business day.

During busy periods, product launches, sales, or circumstances outside our control, processing may take longer. If there is a significant delay, we will contact you using the details provided with your order.

2. Shipping destinations

We currently ship to:

Worldwide shipping

If your country is not available at checkout, we may not currently be able to ship there. Please contact us at [customer service email address] if you need help.

3. Shipping rates and delivery estimates

Available shipping options, delivery estimates, and charges are shown at checkout before you complete your purchase.

Our usual delivery estimates are:

United Kingdom: 5-10
Europe: 5-10
Rest of world: 5-10

Delivery estimates begin once your order has been dispatched. They are estimates rather than guaranteed delivery dates and may be affected by courier delays, weather, customs processing, strikes, or other events outside our reasonable control.

4. Tracking

Where tracking is available, we will send tracking information to the email address provided at checkout once your order has been dispatched.

Tracking information may take up to 3 business days to update after dispatch. If your tracking has not updated or your order appears to be delayed, please contact us at zenflowactive@outlook.com.

5. Delivery addresses

Please check your delivery address carefully before completing your order.

We are not responsible for delays, failed delivery, or additional delivery charges caused by an incorrect or incomplete address supplied by you. If you need to change your address, contact us as soon as possible. We cannot guarantee that address changes can be made after an order has been processed or dispatched.

6. Missing, delayed, or damaged orders

If your order has not arrived within the estimated delivery timeframe, please contact us at zenflowactive@outlook.com with your order number.

If your parcel arrives damaged, please take photographs of the packaging and the product and contact us as soon as possible.

If an order is confirmed to be lost, damaged, or incorrectly fulfilled, we will work with you and the delivery provider to resolve the issue in accordance with your legal rights and our Return and Refund Policy.

7. Customs, duties, and taxes

For orders shipped internationally, customs duties, import taxes, handling fees, or other charges may apply depending on the destination country.

Unless stated otherwise at checkout, these charges are the customer’s responsibility. Customs authorities may delay an order, and we cannot control the amount of time required for customs clearance.

Please check your local import rules before placing an international order.

8. Multiple shipments

If your order contains more than one product, we may send the items in separate packages. If this happens, you will not be charged additional shipping unless this was clearly stated at checkout.

9. Delivery problems caused by the recipient

If a parcel is returned to us because it was refused, the address was incorrect, delivery was missed, or the parcel was not collected, we will contact you to discuss the available options.

Additional postage may apply if you ask us to resend the order. Any refund will be handled in accordance with our Return and Refund Policy and applicable law.