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No-Refunds Policy
Last updated: 16 September 2026
We want you to be happy with your purchase. However, unless required by law, all sales are final and we do not offer refunds or exchanges for change-of-mind purchases, incorrect choices, or items that are no longer wanted.
This policy does not affect your statutory consumer rights.
Faulty, damaged, or incorrect items
If your order arrives faulty, damaged, incomplete, or different from what you ordered, please contact us as soon as possible at zenflowactive@outlook.com with your order number and photographs of the issue.
Where required by law, we will offer an appropriate remedy, which may include a repair, replacement, price reduction, or refund. If an item is confirmed to be faulty or incorrect, we will cover reasonable return postage costs.
Your legal cancellation rights
If you are a UK consumer buying online, you may have the right to cancel your order within 14 days of receiving it, without giving a reason. You must then return the goods within a further 14 days.
This cancellation right may not apply to certain products, including:
- Personalised or made-to-order items
- Perishable goods
- Sealed goods that are unsuitable for return for health or hygiene reasons once unsealed
- Digital products where you have agreed for fulfilment to begin immediately and acknowledged that you would lose your cancellation right
Returned items must be sent back in an appropriate condition. You may be responsible for any reduction in value caused by handling the item beyond what is necessary to inspect its nature, characteristics, and function.
How to request a cancellation or return
To request a return under your statutory rights, contact us at zenflowactive@outlook.com and include your order number.
Unless the item is faulty, damaged, or incorrect, you are responsible for the cost of returning the goods. Please use a tracked delivery service and keep your proof of postage.
Refunds
Where a refund is legally required, we will issue it to the original payment method. Refunds will normally be processed within 14 days of receiving the returned goods, or receiving evidence that they have been sent back, whichever is earlier, subject to applicable law.
Where required by law, the refund will include the cost of standard delivery. Additional delivery costs for upgraded shipping are not refundable.
Contact us
For questions about an order, cancellation, or return, please contact:
Business name: ZenFlowActive
Email: zenflowactive@outlook.com
Before publishing, replace the bracketed details with your actual business information. Shopify recommends reviewing generated or drafted policies carefully and checking them against the laws that apply to your customers. Customers in the European Economic Area may also have additional withdrawal rights.